Frequently Asked Questions (FAQ)
1. Can I return alcohol purchased online?
- Yes, you can return unopened and unused bottles of alcohol purchased online within 30 days of the delivery date. Please refer to our return policy for detailed instructions.
2. Can I return chilled wines or beers?
- Perishable items such as chilled wines or beers cannot be returned unless there is a quality issue. Please contact our customer service team if you have received a damaged or defective perishable item.
3. How do I initiate a return?
- You can initiate a return either in-store or by shipping the items back to us. For in-store returns, please bring the unopened and unused item(s) along with your proof of purchase to any CCM Wine and Spirits location. For returns by shipping, please contact our customer service team for assistance.
4. How long does it take to process a refund?
- Refunds will be issued to the original form of payment within 5 business days of receiving the returned item(s) and verifying their eligibility for return.
5. Can I exchange an item for a different one?
- Yes, exchanges are possible. Please indicate the desired replacement item(s) when initiating the return, and we will process the exchange promptly upon receiving the returned item(s).
6. Am I responsible for return shipping costs?
- Yes, customers are responsible for covering the cost of return shipping unless the return is due to our error or a product defect.
7. What if I receive a damaged or defective item?
- If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as appropriate, and we may cover the cost of return shipping.
8. Are there any items that cannot be returned?
- Customized or personalized items are not eligible for return unless there is a manufacturing defect or error on our part.
9. How can I stay updated on changes to the return policy?
- We recommend periodically checking our website for any updates to the return policy. Any changes will be effective immediately upon posting the updated policy on our website.
10. What if I have further questions about returns?
- If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you. customerservice@ccmliquor.com
If you have any other questions not covered in this FAQ section, please feel free to reach out to us.
CCM Wine and Spirits
